Taxpayer Ombudsman is a specialized advocacy service within the Kentucky Department of Revenue, dedicated to protecting taxpayer rights and ensuring fair treatment in all tax-related matters. It operates as an impartial intermediary between citizens and the department, focusing on conflict resolution and upholding the principles outlined in the Kentucky Taxpayer Bill of Rights.
The office provides a critical avenue for taxpayers who have been unable to resolve issues through standard procedures, offering professional and unbiased assistance. While it does not handle audits, protests, or technical tax questions, it serves as a vital resource for ensuring procedural fairness and safeguarding taxpayer interests across a wide range of interactions with the Department of Revenue.
Services Offered
- Taxpayer advocacy and rights protection
- Conflict resolution between taxpayers and the Department of Revenue
- Assistance with unresolved taxpayer complaints
- Guidance on the Kentucky Taxpayer Bill of Rights
- Liaison services with Department of Revenue employees
- Support for issues related to tax collection procedures
- Assistance with penalty and interest concerns
- Help with motor vehicle usage tax inquiries
- Support for individual income tax matters
- Guidance on sales and use tax issues
- Assistance with business registration questions
- Support for withholding tax matters
- Help with property tax delinquencies
- Assistance with refund status inquiries
The Taxpayer Ombudsman serves individuals and businesses across Kentucky, providing support in English and operating during standard state business hours. Its work is governed by Kentucky Revised Statute Chapter 131, reinforcing its commitment to integrity and impartiality in tax administration.
