American Arbitration Association is the world’s leading provider of alternative dispute resolution (ADR) services, specializing in arbitration, mediation, and innovative online dispute resolution. With a legacy of expertise and a commitment to fairness, the organization stands out for its extensive panel of over 5,100 experienced neutrals and its role in handling high-stakes commercial, consumer, and international disputes efficiently and confidentially.
The association leverages cutting-edge technology, including its pioneering AI Arbitrator, to deliver faster and more cost-effective resolutions—averaging three times quicker than traditional litigation. It focuses on democratizing dispute resolution through continuous innovation, making ADR accessible to businesses, individuals, and organizations across diverse industries. Its data-driven approach is evidenced by the resolution of 537,000 cases filed in 2024 alone, including $27 billion in B2B claims.
Services Offered
- Arbitration
- Mediation
- Online Dispute Resolution (ODR)
- AI Arbitrator services for documents-only construction cases
- Industry-specific ADR for Accounting, Cannabis, Commercial, Construction, Consumer, Employment, Energy, Entertainment, Financial Services, Franchise, Government, Healthcare, Hospitality, Insurance and Reinsurance, Intellectual Property and Licensing, International, Labor, Life Sciences, Mass Arbitration, Mergers, Acquisitions, and Joint Ventures, Pension, Partnership and Shareholder Disputes, Professional Services, Small Business, Sports, Technology, and Transportation
- ClauseBuilder AI (Beta) for dispute resolution clauses
- Educational programs, webinars, in-person events, and podcasts on ADR
- Customer service and case management support
The AAA serves clients globally through its AAA-ICDR offices and supports multiple languages to accommodate international parties. Its ongoing innovation initiatives, such as IntegrAAAtion technology enhancements, ensure it remains at the forefront of efficient and equitable dispute resolution worldwide.
