NetNeutrals EU is an EU-approved alternative dispute resolution body specializing in online and cross-border consumer dispute resolution. Operating as an impartial intermediary, the organization stands out for its official recognition under the European Union (Alternative Dispute Resolution for Consumer Disputes) Regulations 2015, ensuring compliance-focused and legally valid mediation services.
The organization facilitates fair resolutions between traders and consumers through a structured, transparent ADR process, supported by qualified neutrals and clear procedural rules. It primarily serves consumers and businesses engaged in e-commerce and cross-border transactions within the EU, offering an efficient alternative to traditional litigation.
Services Offered
- Mediation service
- Alternative Dispute Resolution (ADR)
- Online Dispute Resolution (ODR)
- Cross-border dispute resolution
- Consumer-trader dispute mediation
NetNeutrals EU operates across the European Union, with additional support available in the UK and US, and offers services in multiple languages including English, French, German, and Spanish to accommodate international clients.
